Call Center Build-out and Seat Leasing

Floodgates offers call center build-out and seat leasing services in the Philippines. This means we assist businesses in setting up call center operations by providing the physical infrastructure (build-out) and leasing out seats or workstations within our facilities.

The Philippines is a popular destination for outsourcing call center operations due to its skilled workforce, proficiency in English, and cost-effectiveness. Companies often opt for services like those offered by Floodgates Philippines to establish their call center operations without the need for significant upfront investments in infrastructure and facilities.

Seat leasing services typically include providing workstations equipped with necessary infrastructure such as computers, phones, internet connectivity, and office amenities on a rental basis. This allows companies to quickly establish their presence in the Philippines without the hassle of setting up their own office spaces.

Overall, Floodgates Philippines seems to cater to businesses looking to outsource or establish call center operations in the Philippines by providing tailored solutions for their infrastructure and workspace needs.

Call Center Build-out and Seat Leasing are two different approaches related to setting up and running a call center. Let's define each of them;

Call Center Build-out: Call center build-out refers to the process of establishing a call center facility from scratch or transforming an existing space into a functional call center. This involves various activities, such as:

Space Selection: Choosing a suitable location for the call center, considering factors like accessibility, proximity to target customer base, and availability of amenities.
Infrastructure Setup: Designing the physical layout of the call center, installing workstations, phone systems, computers, and other necessary equipment.
Technology Integration: Implementing call center software, customer relationship management (CRM) tools, and other technology solutions to support call center operations.
Recruitment and Training: Hiring and training call center agents, supervisors, and support staff to handle customer interactions effectively.
Process Design: Establishing call handling procedures, scripts, and protocols to ensure consistent and efficient customer service.
Compliance and Security: Ensuring that the call center complies with industry regulations and security standards to protect customer data and privacy.

Setting up a call center from scratch requires substantial initial investment, time, and effort. However, it allows businesses to customize the call center operations to their specific needs and preferences.

Seat Leasing: Seat leasing is a business model where a company rents fully-equipped call center seats or workstations from a third-party provider. In this arrangement, the seat leasing provider takes care of the call center infrastructure and facilities, while the client company focuses on its core business operations and managing the call center agents.

Key features of seat leasing include:

Ready-to-Use Facilities: The seat leasing provider offers furnished workstations, computers, internet connections, phone systems, and other essential call center infrastructure.
Administrative Support: The provider may handle administrative tasks such as payroll, HR support, IT maintenance, and facility management.
Flexible Contracts: Clients can typically rent seats on a short-term or long-term basis, depending on their requirements.
Scalability: Seat leasing allows businesses to scale up or down easily, as they can adjust the number of seats rented based on their call center needs.

Seat leasing is often preferred by startups, small businesses, or companies entering a new market, as it provides a cost-effective way to establish a call center presence without the complexities of building and managing the infrastructure from scratch.